Management
Topics
Select the program you are interested to see
the course description
Train
the trainer: How People Learn - This one day workshop will teach your
trainers to:
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Understand the different ways in which people
learn
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Build on this knowledge to design
learner-centered training programs.
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Present effective workshops that accommodate
a broad range of learning styles.
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Dealing
with Marginal Performers - In this one day training workshop, managers
and supervisors will learn how to :
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Analyze why a marginal employee is not
performing up to par.
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Work with the employee to create a
performance-improvement plan.
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Monitor the employee's progress in changing
his or her non-productive behavior.
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Follow through to ensure the the changes
remain permanent.
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Managing Meetings
- This one-day workshop shows you step by step how to plan and lead dynamic,
results-oriented meetings. Effective meetings help you:
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Present important information
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Spark innovative ideas
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Solve problems and reach decisions
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Establish new policies
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Instruct and train your people.
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Managing
a Diverse Workforce - This module will teach managers and supervisors
to:
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Identify how workforce diversity affects the
operations of their departments and/or the organization.
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Use a structured methodology for resolving
workplace problems stemming from diversity.
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Create a work environment in which all
employees fully contribute their talents and skills to the success of the
organization.
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Decision Making
- This full-day workshop will teach your managers and professionals to:
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Build a solid foundation for making
decisions.
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Explore their options creatively,
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Use analytical tools to evaluate alternative
solutions.
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Employ a structured approach to making and
implementing their decisions.
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Managing under
ADA - This half day workshop will teach your managers and supervisors
how to:
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Comply with the stipulations of the Americans
with Disabilities Law.
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Align company and departmental human
resources policies and procedures with both the letter and spirit of the
law.
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Train employees with disabilities.
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Working
Smarter - Managing Multiple Priorities - This one-day workshop will
teach your supervisors and managers how to:
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Get the monkeys off their backs by delegating
activities that other people should be doing.
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Avoid the "tyranny of the urgent".
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Focus on activities that meet your customer'
needs.
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Give priority to activities that further your
organization's mission and goals.
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Creating
a Dynamic Training Program - This one-day workshop will teach your
training professionals, managers and supervisors how to:
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Set goals and objectives.
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Build training programs on a solid foundation
of knowledge, method and theory.
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Get employees actively involved in their own
learning experience.
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Goal Setting - This
one-day workshop teaches managers how to help employees set individual and team
goals that contribute significantly to the organization's productivity and
growth. Effective personal performance goals:
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Spur employees to new achievements.
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Reward them with a feeling of success when
they reach each goal.
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Link their actions directly to the objectives
of the organization.
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Dynamic
Communication - Listening and Talking - This one day workshop teaches
your people to exchange ideas in new and dynamic ways that will energize your
organization.
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Listening takes concentration and energy,
curiosity and open-mindedness, analysis and understanding.
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Talking requires sharp focus, logical
thinking, clear phrasing and crisp delivery.
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Delegating
Responsibility and Authority - Delegating benefits everyone - the
organization, the manager and the employee who is taking on the new
responsibility. In this workshop, you will learn how to:
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Decide when, what and to whom to delegate.
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Use a step-by-step method for delegating work
to others.
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Empower your employees to be productive and
creative.
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Influencing
People - This one-day workshop will teach your professionals,
supervisors and managers how to:
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Phrase their ideas in clear, concrete,
concise and persuasive language that opens the minds of listeners to doing
something in a new way.
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Present their ideas in a compelling way that
stimulates others' interests.
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Sell their colleagues on the benefits of
their ideas
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Satisfying
Your Internal Customers - This one-day workshop will teach your managers
to:
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Identify and respond to internal customer
needs.
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Influence others to be more customer oriented
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Transform internal service into external
customer satisfaction.
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