INDEX 

Unit Summary

Effective coaching aims to maximize the performance of everyone associated with an organization—employees, managers, customers, and suppliers. By applying coaching skills in the workplace, employees can motivate, guide, and support one another in working toward—and achieving—top performance.

      This unit helps participants recognize daily opportunities to coach people they work with and provides participants with the coaching skills they need to bring out the best in everyone.

Learning Objectives

• Describe the role of a coach.
  
  

• Explain why everyone in the organization needs to be a coach.
  
  

• Describe how coaching can benefit themselves, others, and the larger organization.
  
  

• Identify behaviors that help foster a supportive coaching environment.
  
  

• Demonstrate a variety of asking and listening techniques to coach others formally and informally.
  
  

• Use the Key Actions to conduct a coaching session.

Key Actions

• Identify an opportunity to help someone expand on his or her skills, knowledge, and abilities.
  
  

• Confirm that the person is ready for coaching.
  
  

• Ask questions and offer information to clarify the situation.
  
  

• Help the person identify possible actions.
  
  

• Gain agreement on course of action.
  
  

• Offer your support.