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Leadership 2000™ by Achieve Global™ Handling Emotions Under Pressure |
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Unit Summary In today’s high-pressure work environment, emotions are bound to erupt. The challenges are to prevent them from building to the point where they inhibit rational and productive interactions, and to transform them from negative outbursts into positive opportunities for solving problems.
An emotional outbreak is often a cue that a problem is affecting an employee’s ability to work effectively. When others are able to deal with the emotion and move the discussion forward, a solution is more likely to occur.
This unit gives participants a process for handling the emotions in daily work situations. They learn to remain calm and objective, to recover quickly and to help others do the same, and to take charge in difficult circumstances to keep the discussion moving forward.
Learning Objectives
Interpersonal Techniques
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