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INDEX 
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Unit
Summary
Rapid change, flatter structures, and cross-functional duties mean
that individuals today must assume greater responsibility for managing
their own tasks. To do that, employees need to know how to handle
competing priorities, shift gears smoothly, and coordinate
and negotiate responsibilities, schedules, and resources with
others.
The activities in this unit provide the awareness and skills
participants need to make better decisions about their daily work. Participants
learn techniques that help them deal with complex interpersonal
interactions, build strong work relationships, and increase
their overall productivity, even in an environment where changing
priorities are a daily reality.
Learning
Objectives
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Explain
why the ability to manage competing priorities is an important skill
in today’s workplace.
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Review
individual priorities as the basis for communicating clearly with
others about what must be done to meet important goals.
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Handle
interruptions and requests for help in ways that build or maintain
good working relationships.
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Clarify
expectations for tasks they need to perform.
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Analyze
their own needs and work with others to identify ways to handle
competing priorities.
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Decide
when to delegate or hand off tasks and how to do this effectively. |
Interpersonal
Techniques
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Say
when.
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Learn
more.
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Ask
for help.
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Give
it away. |
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