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Leadership 2000™ by Achieve Global™ Proactive Listening |
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Overview In today’s business environment, intense competition and rapid change have dramatically expanded the need for information. In the past, people had to know how to do their jobs, but now people need a picture of the business as a whole. That means having information about external influences and about the work of other functions. Proactive listening helps meet this need. It is also a powerful tool for building and maintaining strong relationships required to reach personal and organizational goals.
In this unit, participants learn verbal and nonverbal techniques for moving from a reactive to a proactive approach to listening.
Learning Objectives
Key Actions
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